Pushing the industry forward
Provide comfortable and convenient services to our guests and push the serviced apartment industry forward through fresh and innovative solutions.
At City Apartments we understand how important it is to have a clear vision and direction we want to steer our company towards, especially in an industry that is rapidly growing and evolving. Our core values reflect our beliefs and our drive to help push this young industry forward and create the foundations on which we conduct our business.
Diversity
Dedicated to ensuring our services and culture are inclusive of people from all walks of life.
Innovation
Driven to push the industry forward through innovative solutions and creative thinking.
Responsiblity
To not only care about our environmental impact but to actively give back to the local communities in which we operate.
Honesty
Always ensuring we act with integrity and do what's right for our guests.
Passion
By employing people who are excited and energetic about what they do and building a passionate culture as a foundation.
Our Vision
The Serviced Apartment industry is moving at a rapid pace, gaining momentum around the world. Technology is playing a large roll in this growth with guests and customers wanting services that are easy and convenient as well as being available 24 hours 365 days of the year. Our vision is to create services and solutions through technology to provide innovative solutions to the industry and our guests. The key will be to ensure we maintain our personal touch, ensuring that systems do not create a barrier between ourselves and our guests.
We pride ourselves on our face to face approach, ensuring we don’t just send all of our guests to a security box to pick up keys. There is a danger that technology can get in the way of this face to face approach. However, we are confident that not only can we introduce new convenient ways in which to interact with our guests, but keep building the personal relationships we have with each guest.
Over the next few years we will be heavily focusing on our existing systems to improve the convenient booking journey available to our corporate clients; ensuring that booking, invoicing and amendments can all be completed online 24/7. We will also be extending this functionality to the leisure market through our City Champions scheme. However, we won’t be neglecting the basics and will ensure that built into the foundations of every procedure and process there is always a real person to talk to, to continue building long lasting relationships with all of our guests.
